Right of withdrawal
As a consumer you have the right to withdraw from a purchase within 14 days of receiving the parcel, without giving a reason and without incurring costs other than the cost of returning the product.
The period starts on the day you (or a third party other than the carrier you indicate) take physical possession of the product.
Exceptions to the right of return
In line with EU consumer rights law, the right of withdrawal does not apply to:
- Products supplied in a sealed package which cannot be returned after opening for health-protection or hygiene reasons, as well as digital content on a physical medium whose packaging has been opened
- Products made to consumer specifications or clearly personalised (custom bundles)
- Goods that perish quickly or have a short use-by date
Products in unopened packaging (with the original safety seal) can be returned without issue.
Return procedure step by step
- Notify us — email zwroty@makercore.pl with your order number and the list of products to return. A withdrawal form is included with every parcel.
- You'll receive a confirmation with an RMA number and the return address within one business day.
- Pack the products in their original, unopened packaging together with proof of purchase (receipt or invoice) and the RMA number visible on the parcel.
- Ship the parcel with any carrier. Return shipping cost is on the customer.
- We'll inspect the contents within 3 business days of receipt.
- You'll receive the refund within 14 days of receiving the return — to the same channel used for the original payment.
Condition of returned product
To keep the right to a full refund, the product must be:
- In its original, unopened packaging
- With the original protective packaging (film, ESD bag — where present)
- Free of any wear other than what's necessary to inspect the contents
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refund
We refund the full order amount plus the cheapest delivery option we offer:
| Payment method | Refund channel | Booking time |
|---|
| Card / Apple Pay / Google Pay | Same card | up to 5 business days |
| BLIK / Instant transfer | Source account | 1–3 business days |
| Bank transfer | Originating account | 1–2 business days |
The maximum refund time is 14 days from receiving the returned parcel, but in practice we settle refunds in 2–3 business days.
Complaints
Independently of the right of withdrawal, customers may file a complaint about a product in case of:
- A physical defect
- Non-conformity with the description on the store
- Damage in transit
- A use-by date shorter than declared
We process complaints within 14 days of receiving the report. The outcome is communicated by email.
Damaged or non-conforming product
If the parcel arrived damaged or you received a different product than ordered:
- Take photos of the outer packaging, contents and any damage.
- Send a report to reklamacje@makercore.pl with the order number and photos attached.
- Within 24 business hours we'll reply with a proposed solution — a replacement or a refund, your choice.
- Shipping cost for justified complaints is covered fully by us.
- Returns: zwroty@makercore.pl
- Complaints: reklamacje@makercore.pl
- Customer service phone: [TBD] (Mon–Fri 9:00–17:00 CET)
- Returns address: [TBD — returns warehouse address]
Full consumer-rights text and procedures are in our Terms of Use.
